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Everything you need to know about the product and billing.
Once you place your order, we will send you an order ID via email. You can copy this order ID and visit the tracking page, where you’ll need to enter your order ID and billing email address to track your order. For more information, click here.
Need to make changes to your order or update your address? No problem! As long as your order hasn’t been processed or shipped, you can easily make adjustments. Log into your account, navigate to the Your Orders section, and locate the specific order you’d like to update. From there, you can modify or cancel it hassle-free.
If you encounter any issues, you can contact our team. Our team is available 14/7 to assist you.
We aim to fulfill every order, but cancellations sometimes happen for various reasons. These include:
- Items being out of stock
- Quantity limits exceeded
- Price or listing errors
- Additional verification needed
- Unavailable shipping methods
- Use of outdated apps or browsers
Rest assured, if your order is canceled, you won’t be charged. We’ll notify you via email with all relevant details and next steps.
If part of your order is missing, double-check the tracking details, as some items may ship separately. If the issue persists, reach out to our customer support team, and we’ll work quickly to resolve it.
If something’s not right with your order, we’re here to help. Contact our support team, and we’ll assist in resolving the issue, whether it’s a damaged product, an incorrect item, or any other concern.
If you’ve forgotten your password, resetting it is easy. On the login page, click on “Forgot Password” and enter the email address associated with your account. We’ll send you an email with a link to reset your password. Simply follow the instructions in the email to create a new one and regain access to your account.
To update your password, log in to your account and go to the “Account details” section. After selecting it, you’ll find the option to change your password in the “Password Change” section. Enter your current password, then set a new one. Make sure your new password is strong and secure to protect your account.
Once we’ve received and inspected your returned item, we’ll process your refund. The amount will be credited back to your original payment method within 7 business days, depending on your bank or payment provider. You’ll receive an email notification once the refund has been initiated. If you have any concerns, feel free to contact our customer support team.
Returning your order at Multi Minds is straightforward and hassle-free. You can initiate a return through any of the following channels:
- Live Chat: Contact our support team via the live chat feature on our website for immediate assistance.
- Email: Send an email to our customer support team at [email protected] with your order details and the reason for the return.
- WhatsApp: Reach out to us on WhatsApp for quick communication and guidance on the return process.
- Contact Page: Visit our Contact Us page on the website, fill out the return request form, and submit it.
When requesting a return, ensure you provide the reason for the return, along with the order number, and details of the item. The product must be in its original condition and packaging to qualify for a return.
Once your request is processed, we’ll guide you on the next steps to complete the return and issue a refund or replacement as per our policy. For any questions, don’t hesitate to reach out—we’re here to help!
In compliance with UAE consumer laws, you can return most items within 14 days of purchase, provided they are unused, undamaged, and in their original packaging. Refunds or exchanges are not applicable for items such as opened software, hygiene products, or personalized items. For defective or damaged products, we’ll offer a replacement or full refund as required by law.
At Multi Minds, we offer free shipping on all orders above 1000 AED. During checkout, the shipping charges will automatically be waived if your order qualifies. You’ll see “Free Shipping” listed in the summary before completing your purchase. For orders below 1000 AED, a 15 AED delivery fee will apply.
If you need to update your delivery address, you can do so easily if your order hasn’t been processed yet. Follow these steps:
- Log in to your Multi Minds account.
- Navigate to the Orders section.
- Select Your Orders from the menu.
- Locate the order you wish to update, click on it, and select Edit Address.
If your order has already been shipped, contact our customer support team via live chat, email, or WhatsApp for assistance.
You can track your order’s status with the Order ID provided in your shipping confirmation email. Simply visit the tracking order page, enter your order ID and billing email address, then click “Track” to view your order details and updates. If you haven’t received your tracking ID or if the information seems unclear, reach out to our customer support team for help. Please note that delivery times may vary due to unforeseen circumstances like weather or shipping delays.
Currently, we offer cash on delivery (COD) as a convenient and secure payment option for all orders placed at Multi Minds. This allows you to pay for your products at the time of delivery, giving you added peace of mind.
However, we are actively working to expand our payment methods to offer even more flexibility. In the near future, we will be introducing additional payment options, including:
- PayPal
- Credit Cards
- Debit Cards
- Apple Pay
- Google Pay
Stay tuned for these enhanced payment options, which will be available soon, making your shopping experience at Multi Minds even more convenient and versatile!
You may receive notifications for various reasons, including order updates, promotions, product availability, or special offers. If you’ve opted into notifications, we’ll keep you informed about the status of your orders, upcoming sales, or any changes that may affect your shopping experience. You can manage your notification preferences in your account settings.
To stay updated with the latest news, tips, and product launches, visit our blogs section on the website. For specific inquiries, feel free to email us at [email protected] or contact our customer support team through live chat, WhatsApp, or the contact page. We’re here to help and provide all the information you need!
At Multi Minds, we operate 24/7, offering you a seamless shopping experience from the comfort of your home. Our website is always open for browsing, ordering, and customer support.
The Feedback Rating is a system that allows customers to rate their shopping experience with us. It helps us track our performance and ensures we continue providing excellent service. After receiving your order, you’ll have the option to leave feedback on your experience, which helps us improve and provide better services in the future. Your feedback is highly valued!