At Multiminds, we take great care to ensure that your orders arrive in perfect condition. However, if your order is damaged during shipping, we are committed to resolving the issue quickly and efficiently.
If you receive a damaged item, please follow these steps:
Inspect Your Order
Upon receiving your package, carefully inspect the contents for any visible damage. This includes checking the outer packaging and the items inside.
Document the Damage
Take clear photographs of the damaged item(s) and the packaging. This documentation is essential for us to process your claim effectively.
Contact Us Promptly
Reach out to our customer support team within 48 hours of receiving the damaged order. You can contact us via the Help Center, email, or phone. Provide details of the damage, your order ID, and the photographs you’ve taken.
All the details to contact us are listed on the Contact Us page.
Resolution Process
Once we’ve reviewed your claim, we’ll provide a resolution. This may include replacing the damaged item, issuing a refund, or offering store credit. In some cases, we may arrange to collect the damaged item from you.
Our goal is to ensure your satisfaction and address the issue with minimal inconvenience to you. We appreciate your understanding and cooperation in helping us resolve such situations promptly.
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